About Us

About Platinum Physiotherapy - Built on Clinical Authority, Not Marketing

Platinum Physiotherapy was founded with a simple clinical conviction: strong physiotherapy outcomes come from senior clinicians spending unhurried, hands-on time with patients in a truly private setting. That is still the model we run today at our College Plaza clinic in Brampton. Every initial assessment is a full 45-60 minutes conducted by a Registered Physiotherapist. Every treatment happens in a fully enclosed private room. Every follow-up is with the same clinician who knows your history. Nothing about our clinical model is designed to maximise patient volume - it is designed to maximise patient outcome.

We are proud of what the clinical community has recognised: a 4.9-star average Google rating across more than 300 verified patient reviews, multiple Community Votes first-place finishes for best physiotherapy clinic, and a referral network that spans family physicians, orthopaedic surgeons, personal injury lawyers, WSIB case managers, and Brampton-area sports teams. These markers exist because patients tell their friends, their colleagues, and their doctors that we do physiotherapy differently from the walk-in-walk-out industrial model.

Our Clinical Training Background

Our clinical approach was developed by a physiotherapist with FCAMPT designation — an advanced post-graduate manual therapy credential offered through the Canadian Academy of Manipulative Physiotherapists and held by a small minority of Canadian physiotherapists. The training emphasises detailed orthopaedic assessment, graded manual therapy techniques, and progressive exercise prescription. For our Brampton patients, this shapes how we approach common presentations such as frozen shoulder, post-surgical knee rehabilitation, and persistent low back pain — with unhurried assessment, hands-on treatment, and a clear plan you understand before we begin.

Our chiropractor, Dr. Thessa Prashad, holds a Doctor of Chiropractic degree from the Canadian Memorial Chiropractic College, an Honours BSc from York University, and a Contemporary Medical Acupuncture certification from McMaster University. Our massage therapists are all Registered Massage Therapists (RMTs) with the College of Massage Therapists of Ontario. Our pelvic floor physiotherapist is Level-3 Pelvic Health certified by Pelvic Health Solutions.

Our Patient-First Clinical Philosophy

Patient-centered care is a phrase every clinic uses. At Platinum Physiotherapy we define it operationally: your physiotherapist stays with you for the entire session. You are not passed off to an assistant to do exercises while the clinician moves to the next room. You are not asked to do unsupervised stretches while the billing clock runs. You are not treated in a semi-private room where the patient behind the curtain can hear your history. None of those shortcuts, which are widespread in the Brampton and GTA physiotherapy market, are part of how we operate. Our longer session times, private rooms, and one-on-one care are the reason our outcomes are different.

Community Involvement in Brampton and Peel Region

Platinum Physiotherapy actively participates in the health and wellness ecosystem of Brampton and the Peel Region. Our clinicians routinely present on injury prevention and rehabilitation topics at local community events, provide clinical coverage for Brampton-area sports clubs, and collaborate on multidisciplinary case conferences with local family physicians, sports medicine physicians, and orthopaedic surgeons. We are a registered WSIB provider, an approved Intact Insurance, Aviva, TD, Belairdirect, Co-operators, Economical, and Desjardins MVA rehabilitation provider, and a preferred clinical partner for several personal injury law firms across Peel Region. If your family doctor or specialist has referred you to us, you can trust that the referral reflects a clinical relationship - not a marketing arrangement.

Our Commitment to Patient Privacy

We operate under Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal health information is stored in an encrypted, Ontario-based electronic medical record. We do not share your clinical information with any third party without your explicit consent, except as required by law (e.g. communicating with your auto insurer as part of an OCF-18 submission that you authorised). Our privacy practices and your rights as a patient are detailed on our Privacy Policy page.