Privacy Policy

Last Updated: April 5, 2026

1. Introduction

Platinum Physiotherapy ("we," "our," or "us") is committed to protecting the privacy of our patients, website visitors, and all individuals whose personal information we collect. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number, mailing address
• Health Information: medical history, diagnosis, treatment records, assessment findings, imaging reports, insurance and billing information
• Appointment Information: booking history, scheduling preferences, cancellation records
• Insurance Information: extended health insurance details, WSIB claim numbers, auto insurance policy numbers for MVA claims
• Website Data: IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools)
• Communication Data: messages submitted through our contact form or "Leave a Message" feature

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide physiotherapy, chiropractic, massage therapy, acupuncture, and related healthcare services
• To schedule and manage appointments
• To process insurance claims (extended health, WSIB, MVA/auto insurance)
• To communicate with you about your treatment plan and appointments
• To respond to inquiries submitted through our website contact forms
• To comply with legal, regulatory, and professional obligations (College of Physiotherapists of Ontario, CMTO, CCO)
• To improve our website and patient experience

4. Consent

We obtain your consent before collecting, using, or disclosing your personal health information, except where permitted or required by law. You may withdraw your consent at any time by contacting us. Withdrawal of consent may limit our ability to provide certain services.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Your referring physician or other healthcare providers involved in your care (with your consent)
• Insurance companies for the purpose of processing claims and direct billing
• WSIB or auto insurance companies for workplace or motor vehicle accident claims
• Regulatory colleges and authorities as required by law
• Third-party service providers who assist with clinic operations (e.g., electronic medical records, appointment booking systems) under strict confidentiality agreements

6. Data Security

We implement appropriate physical, organizational, and technological safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Electronic health records are stored in secure, encrypted systems. Paper records are stored in locked cabinets in restricted-access areas of the clinic.

7. Retention of Records

Patient health records are retained for a minimum of 10 years from the last date of treatment, or 10 years after the patient reaches the age of 18, in accordance with the regulations of the College of Physiotherapists of Ontario and PHIPA requirements.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal information about how visitors use our site. This information helps us improve website functionality and user experience. You can control cookie settings through your browser. Disabling cookies may affect certain website features.

9. Your Rights

Under PIPEDA and PHIPA, you have the right to:

• Access your personal health information held by our clinic
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with our Privacy Officer or the Information and Privacy Commissioner of Ontario

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Jane App for online booking, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: