Legal Disclaimer

Last Updated: April 5, 2026

1. General Information Only

The information provided on this website by Platinum Physiotherapy ("we," "our," or "us") is for general informational and educational purposes only. It is not intended to be, and should not be construed as, medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before beginning any new treatment, exercise program, or therapy, or if you have questions regarding a medical condition.

2. No Doctor-Patient Relationship

Use of this website, submission of contact forms, or communication through our "Leave a Message" feature does not establish a therapist-patient, doctor-patient, or any other healthcare provider-patient relationship. A professional relationship is only established after a formal in-person assessment and the execution of a consent to treatment form at our clinic.

3. Professional Qualifications

All physiotherapists at Platinum Physiotherapy are registered with the College of Physiotherapists of Ontario (CPO). Our chiropractor is registered with the College of Chiropractors of Ontario (CCO). Our massage therapists are registered with the College of Massage Therapists of Ontario (CMTO). All practitioners adhere to the standards of practice, ethics, and professional conduct established by their respective regulatory colleges.

4. Treatment Outcomes

Results of physiotherapy, chiropractic care, massage therapy, acupuncture, and other rehabilitation services vary from patient to patient. We do not guarantee specific treatment outcomes. Individual results depend on factors including the nature and severity of the condition, the patient's overall health, adherence to the prescribed treatment plan, and individual biological response to therapy. Testimonials and reviews displayed on this website reflect individual patient experiences and are not indicative of guaranteed results.

5. Insurance and Billing

While we offer direct billing to most major insurance providers, WSIB, and motor vehicle accident (MVA) auto insurance claims, coverage is subject to the terms and conditions of your individual insurance policy. It is the patient's responsibility to verify their coverage, deductibles, and benefits with their insurance provider prior to treatment. Platinum Physiotherapy does not guarantee that any or all services will be covered by your insurer.

6. Accuracy of Information

We make every effort to ensure the information on this website is accurate, current, and complete. However, we do not warrant or guarantee the accuracy, completeness, or timeliness of any content, including clinic hours, service descriptions, team member information, pricing, or insurance billing details. Information is subject to change without notice. For the most current information, please contact our clinic directly at (905) 451-5500.

7. Third-Party Links

This website may contain links to third-party websites, including but not limited to our online booking platform (Jane App), Google Maps, and social media pages. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility or liability for them. Visiting third-party links is at your own risk.

8. Blog and Educational Content

Articles, blog posts, and educational content published on this website are written for general informational purposes and do not constitute professional medical advice. The content is not a substitute for a clinical assessment by a registered healthcare provider. Do not rely on blog content to self-diagnose or self-treat any condition. If you are experiencing pain or symptoms, book an appointment for a proper in-person assessment.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Platinum Physiotherapy, its owners, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of this website, reliance on any information provided on this website, or any errors or omissions in the website content. This limitation applies regardless of the basis of the claim, whether in contract, tort, negligence, strict liability, or otherwise.

10. Intellectual Property

All content on this website — including text, graphics, logos, images, icons, and software — is the property of Platinum Physiotherapy or its content suppliers and is protected by Canadian and international copyright, trademark, and intellectual property laws. No content may be reproduced, distributed, modified, or republished without prior written consent.

11. Governing Law

This disclaimer and your use of this website are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from or related to this website shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

12. Contact Us

If you have questions about this Legal Disclaimer, please contact us: