WSIB Injury Physiotherapy in Brampton: Who Pays, and How We Handle the Billing for You
Hurt at work and worried about the cost or the forms? With an allowed WSIB claim the clinic bills WSIB directly. Here is exactly what you do, what we do, and what you should never be asked to pay.
Published 13 November 2026 · 8 min read · By the Platinum Physiotherapy Clinical Team · Clinically reviewed by Divya Sreejith, PT
When someone is hurt at work, the first questions at our front desk are rarely about the injury. They are about money and forms: who pays for WSIB physiotherapy, whether there is a bill at the end, and how much paperwork is involved. The short version is reassuring. For an allowed claim, the Workplace Safety and Insurance Board pays the clinic directly, and most of the paperwork is ours, not yours. This guide explains how that works at Platinum Physiotherapy in Brampton, step by step.
If your WSIB claim is allowed, WSIB pays for your physiotherapy and the clinic bills WSIB directly. You do not pay a copay, and you do not submit receipts. Your part is to report the injury to your employer, file your worker's report, and give the clinic your claim number. At Platinum Physiotherapy we complete the health professional's report and the functional abilities form, send progress reports, and submit every invoice to WSIB for you. Work injuries are not billed to OHIP or to your extended health plan.
Who pays for physiotherapy after a workplace injury in Ontario?
If you work for an employer covered by the Workplace Safety and Insurance Board and you are injured on the job, WSIB is the payer for the health care you need because of that injury. That includes physiotherapy, and where appropriate chiropractic care, when it is part of an allowed claim.
The payment goes from WSIB to the clinic. You are not in the middle of it. There is no deductible, no copay and no annual dollar cap of the kind you see on an extended health plan. Treatment continues for as long as it is approved as necessary for the work injury, usually within one of WSIB's structured programs of care.
Not every workplace is covered. Most employers in construction, manufacturing, warehousing, transportation, retail and health care are, but some industries are exempt unless the employer has opted in. If you are unsure, ask your employer or call WSIB. Our work injuries (WSIB) service page lists what the clinic provides once a claim is open.
What do I do, and what does the clinic do?
This is the division of labour for a typical claim.
| Step | Who does it | What is involved |
|---|---|---|
| Report the injury | You | Tell your supervisor as soon as possible and say clearly that it happened at work |
| Worker's report (Form 6) | You | File it with WSIB online, by phone or on paper; we can show you where |
| Employer's report (Form 7) | Your employer | Due within three business days of learning about the injury |
| Health professional's report (Form 8) | The clinic | Completed at your first visit if we are the first to treat the injury |
| Functional abilities form | The clinic | Sets out what you can safely do, for you and your employer |
| Treatment and progress reports | The clinic | Sent to WSIB at the stages the program of care requires |
| Invoices | The clinic | Submitted to WSIB electronically under your claim number |
| Paying the bill | WSIB | Paid directly to the clinic for approved care |
In practice your to-do list is short: report it, file your form, bring your claim number, and come to your appointments. The full claim process is covered in WSIB physiotherapy in Brampton.
Which WSIB forms does Platinum Physiotherapy complete for me?
Form 8, the health professional's report. This is the first clinical record of your injury. It describes what happened, what we found on examination and what treatment is recommended. If a doctor or hospital has already sent one, we do not need to repeat it.
The functional abilities form. This one matters most for your pay cheque. It does not give your employer a diagnosis. It states what you can do, for example how much you can lift, how long you can stand, and whether you can reach overhead, so that suitable modified work can be arranged. We go through it with you before it is sent.
Program of care reports. WSIB funds most musculoskeletal injuries through programs of care with set assessment and reporting points. We complete the initial, progress and discharge reports those programs require, and we request an extension when the evidence supports more treatment.
All of this is done in-house. You are not sent to a third party, and you are not charged for form completion.
Can I start physiotherapy before I have a WSIB claim number?
Yes. Early treatment is good for recovery, and waiting for a number to arrive is not a clinical reason to delay. At Platinum Physiotherapy we can assess you and begin treatment while your claim is being registered, and bill WSIB directly once the claim is allowed.
Bring what you have: the date and details of the injury, your employer's name and address, your supervisor's name, and any paperwork from a doctor or hospital. When your claim number arrives, phone or bring it in and we attach it to your file.
What happens if my claim is still pending, or is denied?
This is the question people are most nervous about, and it deserves a straight answer. WSIB decides whether a claim is allowed. Most straightforward injuries with a clear incident and prompt reporting are accepted, but a decision can take time, and some claims are denied.
If your claim is pending, we keep treating and hold the billing until there is a decision. If a claim is denied, WSIB will not pay for the treatment, so we sit down with you before anything further is billed. The usual options are your extended health plan, if you have one, an appeal of the WSIB decision, or a self-pay plan. Ask about this at your first visit, at any clinic, so that nothing comes as a surprise.
You have the right to appeal a denial, and the Office of the Worker Adviser offers free help to non-unionised workers. Clinical records from your physiotherapist are often part of that appeal.
Why can't I just use my extended health benefits instead?
It can feel simpler to skip the claim and put a work injury through your benefits card. It is a poor trade. Extended health plans generally exclude injuries that should be covered by workers' compensation, and an insurer that later learns the injury was work-related can decline or reverse those payments.
More importantly, extended health only pays for a limited number of visits. A WSIB claim also protects your income if you lose time, covers prescriptions and some travel costs related to the injury, and keeps the claim on record if the problem returns months later. Loss-of-earnings benefits are generally 85 per cent of your take-home pay.
There is also a deadline. A worker normally has six months from the date of injury to file a claim. Always tell your clinic honestly when an injury happened at work, even if it seemed minor at the time.
What will I actually see on a bill?
Nothing. For approved WSIB treatment you do not receive an invoice and you do not sign for a payment at the front desk. Fees for assessments, treatment visits and reports are set by WSIB and paid to the clinic directly.
If any clinic asks you for a copay or a top-up fee on WSIB-covered physiotherapy, question it. The exceptions are things outside the claim, for example treatment for an unrelated problem, or a product that WSIB has not approved. We tell you in advance if something falls outside your claim so you can decide.
How does the clinic work with my employer and WSIB case manager?
Billing is only one part of the administration. With your consent, we send the functional abilities form to your employer, respond to your WSIB case manager or nurse consultant, and take part in return-to-work planning. Your employer is told what you can do, not your medical details.
That communication is often what gets modified duties in place, and staying connected to work in some capacity is one of the strongest predictors of a good outcome. If your job involves lifting, driving or repetitive work, our guides to warehouse and factory injuries and physiotherapy for transit employees cover the common patterns, and back pain remains the injury we see most often. If you fell at work, see slip and fall physiotherapy.
Frequently Asked Questions
Do I pay anything for WSIB physiotherapy?
No. When your WSIB claim is allowed, WSIB pays the clinic directly for approved physiotherapy. There is no copay, no deductible and no receipts to submit. You should only be asked to pay for something that falls outside your claim, and the clinic should tell you that in advance.
Does Platinum Physiotherapy bill WSIB directly?
Yes. Platinum Physiotherapy in Brampton bills WSIB directly under your claim number and completes the clinical paperwork in-house, including the health professional's report, the functional abilities form and program of care reports. You do not handle invoices.
Can I start physiotherapy before my WSIB claim is approved?
Yes. Platinum Physiotherapy can assess and treat you while your claim is being registered, and bills WSIB directly once the claim is allowed. Bring the date and details of the injury and your employer's information to the first visit, and provide the claim number when you receive it.
What happens to my physiotherapy bill if WSIB denies my claim?
WSIB does not pay for treatment under a denied claim. The clinic should discuss options with you before billing anything further. These usually include using an extended health plan, appealing the WSIB decision, or arranging a self-pay plan. Ask any clinic about this at your first visit.
Which WSIB forms does my physiotherapist fill out?
A physiotherapist can complete the health professional's report (Form 8), the functional abilities form used for return-to-work planning, and the assessment and progress reports required by WSIB programs of care. The worker files Form 6 and the employer files Form 7.
Do I need a doctor's referral for WSIB physiotherapy in Ontario?
No. You can see a physiotherapist directly for a workplace injury in Ontario. The physiotherapist can submit the first health professional's report to WSIB. If you have already seen a doctor or been to hospital, bring any notes or imaging reports with you.
Hurt at work? Bring us the details and we will handle the billing.
Platinum Physiotherapy is at 545 Steeles Ave W, Unit 11, Brampton, open seven days a week with evening appointments on weekdays. We complete your WSIB forms, report to your case manager and bill WSIB directly. Call (905) 451-5500 or book online.
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